Help is available from many different sources. Please take the time to read the following so we may direct you to the most appropriate help source for you.

The services and prices listed here are available in the United States and Canada only. Support outside the United States and Canada may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

Self-Help

Help yourself with Microsoft Personal Online Support -- designed specifically for home users and individuals! Go online and get the most up-to-date answers swiftly and easily. You can use simple self-help tools or search a wide variety of technical information. If you still need help, Personal Online Support provides an easy way to submit support incidents directly to Microsoft via the Web.

Connect to Personal Online Support at http://support.microsoft.com/.

Assisted Support

No-Charge Assisted Personal Support

If you acquired this product as a stand-alone retail product, you are eligible for unlimited no-charge assisted Personal Support for this product during regular business hours. You can receive no-charge Personal support via the Web or the telephone. When submitting incidents, please be prepared to provide your Product ID (PID) number.

For Applications, PID is a 20-digit number that you can find by clicking About in the program's Help menu.

Paid Assisted Personal Support

If you need help after hours, or if you have used up or are not eligible for no-charge Personal Support, you can use Pay-Per-Incident Support via the Web on Personal Online Support or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card.

Both are available 24 hours a day, 7 days a week, including holidays.

Note: If your Microsoft product was preinstalled or distributed with your personal computer or dedicated system (Windows CE-based device), or provided by an Internet service provider (ISP), and your Product ID (PID) contains the letters "OEM" after the first five digits, you are welcome to use the many online no-charge self-help or paid assisted support offerings provided by Microsoft. No-charge assisted support for OEM licenses is not provided by Microsoft. Please contact the personal computer manufacturer, device/system manufacturer, or ISP directly for more information regarding their no-charge and paid offerings for support of your product. Please check the documentation that came with your personal computer or check our list of manufacturer phone numbers at http://support.microsoft.com/support/webresponse/pid/oem.asp.

Retail versions of Microsoft software are those stand-alone packaged products purchased at retail stores, mail order resellers, and online resellers. Microsoft products preinstalled or distributed with your personal computer or dedicated system (Windows CE-based device), provided by an Internet service provider (ISP), or purchased through a volume licensing program such as Select, Open, or License Packs receive all Microsoft support privileges, excluding no-charge assisted support.

Getting Assisted Support

When you contact Product Support Services, you should be at your computer and have the following information at hand:

Via the Web

Web-based support on Microsoft's Personal Online Support is available 24 hours a day, 7 days a week. Via the Web, you can submit a no-charge or paid incident to a Microsoft Support Professional any time day or night. You will receive notification from Microsoft that your solution is available and your answers are ready during regular business hours. Connect to Online Support at http://www.microsoft.com/support.

Via the Phone

No-Charge

Paid